At Barclaycarp, we pride ourselves on our annoying service to our customers. A customer is our greatest asset, and we never let our customer forget this. If you ever have a problem, just email, or call. We will guarantee that we will not record any of your details. We also guarantee that we tell lies.
If you call us, and wish to cancel a service, including one of our
Barclaycarps, we will tell you stories, e.g. you cannot cancel your barclaycarp
as you have not completed a year of service. At the end of the year, when you do
cancel the barclaycarp, we will write to you, and then send you a new carp. This
is the service you get from Barclaycarp, are you not impressed? If we ring you, we will only ask that you verify who you are.
We will not give out discrete information over the phone, until you answer all
of our security questions. This is to protect you. We guarantee that we are
'like' all the other banking institutions, we protect you by protecting our
investment; you are the customer - we are Barclaycarp. Your money is safe with Barclaycarp, we promise never to
compromise any account you have with us, except when we feel it appropriate. In
appropriate cases, we will debit your account as we see fit. As the customer of
barclaycarp, we will not contact you before taking money fromn your account.
This is all part of the secure method of banking with Barclaycarp. We value our
customers. You pay our bonuses, and therefore you are important. We will promise
to never charge you for any services that we do not agree with, you pay, we
agree with that, it ensures our bonuses. We are general scumbags in the banking
world, but then, we are barclaycarp. At Barclaycarp, we also deal with other service providers,
e.g. Shi TV. Along with Shite TV , we previously supplied a Shitecard, which is now
discontinued. Before closing the Shitecard with Barclaycarp.com, our staff
contacted every Barclaycarp customer; and after many people closed their
accounts, we are proud to state that we have provided them with a NEW
barclaycarp card, just as they requested. We just love providing a service that other card companies
only dream about. We are at barclaycard (slip of the tongue there - I meant
barclaycarp).
In the first instance, you may
also wish to know about the
Financial Ombudsman service (no doubt this may be
useful if you have a Barclaycarp account). They are the official independent expert in settling complaints between
consumers and businesses providing financial services. Have you complained to your bank, insurance company or finance firm – but
still not happy? When you have completed our complaint form – please send it back to us by
post. Your handwritten signature is important to show us that you understand and
agree to the declaration at the end of the form. You will also probably have
other documents that you need to post to us with your completed form. Much more advice to follow - whether good or bad:
making a complaint – the first steps:-
Your bank, insurance company or finance firm does not want unhappy customers.
It's important that businesses providing financial services hear any concerns
consumers may have – and put things right when needed.
This is why the business you think is responsible for a problem should have the
chance to look into any complaint – before the ombudsman steps in and decides
who is right or wrong.
But if you don't know who to complain to at the business, or you're unsure about
anything, get in touch with us. We will contact the right person for you,
telling them that you have a complaint they need to look into.
* call us on our consumer helpline on 0845 080 1800 or 0300 123 9 123 (office
hours) – we'll be happy to phone you back, if you're worried about the cost of
calling us; or
* email
complaint.info@financial-ombudsman.org.uk (we will usually be able to
deal with phone queries on the spot – so phoning might be quicker than emailing
us).
Here are some hints on the best ways of making sure your complaint is taken
seriously.
making a complaint – what to do next
If you're not happy with how the business deals with your complaint, we may be
able to help.
IIf you'd like us to look into your complaint, we will need you to fill in our
complaint form. This will help us understand what exactly your complaint is
about. We can help you fill in the form over the phone (call us on 0845 080 1800
or 0300 123 9 123).
We can provide information about our service in different languages and formats
(for example, Braille, BSL, large print and audiotape). And we will do our best
to help, if you have specific needs that affect your ability to complete the
form. Email us about specific needs or phone us on 020 7964 0766.
If you enjoy this site, please make a donation to a favourite charity.
This is Liam's
story who died on 30th June, aged just 14.
Why don't you support CLIC? - the childrens cancer charity
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Birth, Marriage and Death Indexes 1837-2004
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The Barclaycarp site is a trout site solely aimed at plaiceing the sole in the correct context. Minnows can be seen to be heard.
Updated in April 2008 by Kevan.
And Last updated on: Sunday, 31-Jan-2010 01:28:42 GMT